Terms and
Conditions
Welcome to the WORLD MEDICAL
TOURISM website .
Please read these Terms &
Conditions carefully before using this Site. We reserve the right, at our sole
discretion, to change our Terms & Conditions from time to time. Your continued
use of this Site after such changes take effect will be deemed to constitute
your acceptance of our new Terms & Conditions.
Additional terms will be available
with the relevant Services and those additional terms become part of your
agreement with World Medical Tourism if you use those Services.
We are Not a Medical Referral Service
or Medical Tourism Agency.
WORLD MEDICAL TOURISM, LLC is not a
medical referral service and does not endorse, recommend, or approve any travel
agency or healthcare provider listed in the Site. We are not medical
professionals and will not discuss or advise any issues relating to medical
treatment. We facilitate contact with, and provide information about
doctors outside the US and provide information about their credentials in order
for you to make informed decisions. We do not, however, recommend any
preferred or specific doctors for your desired medical treatment. We
encourage and advise you to discuss all medical issues with your medical doctor
in the United States, before making a decision on medical treatment outside the
United States. Through our medical tourism affiliates around the
world and our in-depth research we provide information about available medical
treatment and recuperation and packages to assist you making an informed
decision.
You agree to assume all responsibility
in connection with choosing any doctor for your desired procedure. We assume no
responsibility or liability for any treatment or other services rendered by any
doctor, or for any malpractice claims and other claims that may arise directly
or indirectly from any such advice, treatment or other services.
Scope of World
Medical Tourism’s Services
World Medical Tourism is a service
platform which purpose is the provision of a marketplace for medical service
providers including but not limited to hospitals and clinics
(“Providers”)
World Medical Tourism provides may
provide additional services to the User, which may be at an individual cost,
including but not limited to case management, transfers, medical record
translation, on-site medical interpreter, remote second opinion, organization
of visa, and accommodation of companion.
World Medical Tourism does not
refer the User or other patients to specific Providers but only provides
information about Providers based on the User’s needs, i.e. time frame of
availability, geographic area, medical needs, etc. Thus, the User will not be
allocated to any Provider but will instead be provided with a list of Providers
(including the name, address, specialization, etc.) of which the User can
choose one and book an appointment with.
World Medical Tourism discloses
details and information on Providers based on data, either provided by the
Providers or collected and curated from online and offline information from a
variety of sources. Although World Medical Tourism uses reasonable skill and
care in performing the Services it will not verify if, and cannot guarantee
that, all information provided is accurate, complete or correct, nor can World
Medical Tourism be held responsible for any errors (including manifest and
typographical errors), inaccurate, misleading or untrue information provided by
the Providers or non-delivery of information by the Providers. The website does
not constitute and should not be regarded as a recommendation or endorsement of
the quality, service level or qualification of any Provider.
World Medical Tourism channels and
thereby facilitates the communication between the User and Providers. In
particular, World Medical Tourism provides different forms the User may use in
order to inquire about the Provider’s medical services. Should the User and the
Provider decide to conclude a contract, World Medical Tourism is not involved
in the contractual relationship between the User and the Provider and also in
no way influences the conclusion or the content of the contract.
World Medical Tourism does not
provide medical services itself. The information provided on World Medical
Tourism’s website including the information provided by the Providers and other
third parties cannot replace a medical consultation or a medical examination
and shall not be used to independently decide whether to commence or terminate
a medical treatment.
Conclusion of
Contract
The use of World Medical Tourism’s
Services requires the User to provide personal contact details in order for
World Medical Tourism’s or Providers to be able to assist the User with the
medical travel facilitation services. The User will have to (i) provide his or
her full name and phone number, email address and (ii) agree to these Terms and
(iii) to World Medical Tourism’s privacy policy (“Privacy Policy”).
World Medical Tourism Services are
free for the User. The User can, however, solicit additional personal or
logistical support or order other additional services for an extra charge.
Before ordering a Service for which a charge applies, the exact charge amount
will be displayed at the checkout page. The User will be able to review and
correct the order data before clicking any button to buy services.”
With the placement of an order, the
User does submit a binding offer to World Medical Tourism for the conclusion of
a contract concerning the requested Service. The User will then receive an
automatic confirmation email regarding the receipt of the electronic order
which does not, however, constitute the binding acceptance of the order.
The User may request to remove
their submitted personal, specific personal and medical data from World Medical
Tourism databases at any time by sending an email to us. In compliance with the
Privacy Policies, World Medical Tourism will delete or block the personal data
and specific personal data of the User as soon as the User has requested to do
so. However, for the purpose of being able to trace and document the history of
inquiries of the User or Providers in the event of any legal disputes related
to Providers contacted by the User via World Medical Tourism’s platform, World
Medical Tourism will keep the first and the last name of the User and his or
her email address. World Medical Tourism will not use this data for any other
than the aforementioned reason, in particular not for any promotional purposes,
after such a request from the User.
Additional
Services
World Medical Tourism also provides
Additional Services that the User can purchase in order to streamline their
medical trip organization. Each service has a different cost and will be
informed by World Medical Tourism once the User selects these services from the
Pricing section on the website. World Medical Tourism reserves the right to
update the prices for Additional Services at its discretion and will display
these prices in the general pricing section of the Additional Services list.
The Additional Services may include
but are not limited to the following:
• Personal
Assistance package.
This service of case facilitation
includes:
ü Full
case management with a dedicated Care Team member who will assist the
ü User
with their needs from inquiry to treatment to recovery
ü 24-hour
response to the inquiry
ü Possibility
to compare prices through the provision of multiple personalized treatment
plans
ü Priority
appointment scheduling
ü Secure
payment due to World Medical Tourism acting as a guarantor for any deposits
paid toward the costs of the User’s medical treatment.
• Transfer
This service includes a car service
and chauffeur to connect you to the airport, the hospital, and/or the hotel.
The price listed is per trip. For more complex transportation needs, World
Medical Tourism also offers discounted package rates which are available upon
request.
• Visa Service
This service covers the provision
of an invitation letter, which is often required in order to obtain a medical treatment
visa. This fee does not cover any extra charges which will have to be paid
directly to the embassy.
• Translator
This service, paid on hourly basis
includes an experienced medical interpreter who will accompany the User at the
hospital and support the communication between medical staff and the User. This
Service can be booked for minimum two hours. World Medical Tourism offers
discounted rates for medical interpretation exceeding 8 hours.
• Logistical
Assistance
This service provides support with
finding and booking travel and accommodation at the destination of treatment. An
World Medical Tourism representative will present the user with travel and/or
accommodation options with their prices. World Medical Tourism does not provide
the travel or accommodation services. The costs of the actual accommodation
and/or flights are paid by the traveling User.
• All-inclusive
service package
which includes flights and
accommodation booking. The contents and price of the package will be discussed
with the User and all conditions will be provided with booking the package.
• Remote Second
Opinion
World Medical Tourism can organize
a review of the User’s medical files by a specialist doctor with the purpose of
getting a second opinion regarding the current medical diagnosis of the User.
The outcome of a second opinion service is a report written by the selected specialist.
World Medical Tourism Remote Second Opinion service includes facilitation of
the process of identifying the specialist, the exchange of the medical files
and the transfer of the final report to the User.
The prices of the Additional
Services are listed under the website. Should the User choose to purchase those
Additional Services, the following provisions apply: World Medical Tourism will
either (a) Purchase the respective Travel Service(s) on behalf of the User
directly from the provider of the Travel Services or an intermediary
(“Travel Service Provider”); this option requires advance payments by
the User to World Medical Tourism which World Medical Tourism will use to pay
the Travel Service Provider; or (b) Send the User a link enabling him or her to
purchase the respective Travel Service(s) directly from the Travel Service
Provider him- or herself at User’s cost.
World Medical Tourism will not
provide the respective Travel Services itself but only assists the User in
booking the respective Travel Services carried out by the Travel Service
Provider. Thus, the respective agreement will only be concluded between the
User and the Travel Service Provider and any declarations, queries or claims
regarding the Travel Service(s) should be addressed directly towards the Travel
Service Provider.
By making a booking with a Travel Service Provider
(either directly or through World Medical Tourism as User’s agent), the User
accepts and agrees to the relevant terms and conditions of the Travel Service
Provider (inter alia, the Travel Service Provider’s cancellation, and refund
policies). Should World Medical Tourism purchase the Travel Service(s) on
behalf the User (Section (a)), the terms and conditions of the Travel Service
Provider are made available by World Medical Tourism via the Terms &
Conditions in the purchase page. Should the User wish to review, adjust or
cancel the Travel Service once the booking is made, he or she should revert to
World Medical Tourism and follow the instructions from there.
Payments, Deposits
and Down Payments
World Medical Tourism processes all payments made through its platform via a third party payment provider.
In order to secure a booking with a
Provider or the time of a treating physician, World Medical Tourism may require
the User to provide a Credit Card Deposit (“Deposit”) or a Down
payment (“Down Payment”), on behalf of the selected Provider. MTA
will process the transaction and will hold it for the Provider in a
non-interest-bearing trust account.
When making an appointment with one
of the Providers, the User may be asked to provide his or her credit card for
capturing a Deposit. However, World Medical Tourism will only authorize the
third-party payment provider commissioned for the handling of payments to
collect the respective amount from the credit card account the User identified
in his or her purchase order, if: (a) A cancellation fee payable to World Medical
Tourism applies (Section 6) or (b) A deposit is required with regard to the
respective treatment (Section 5.4).
Certain treatments or Providers may
require a Down Payment to be made by the User. The respective amount and the
cancellation policies will be displayed at the checkout page and in the
confirmation email.
World Medical Tourism will
communicate and charge the respective Down Payment amount to the User and keep
the Down Payment in its non-interest-bearing trust account until: (a) Either
the User cancels the treatment (Section 6), or (b) The Provider has requested
the Down Payment from World Medical Tourism and the Provider has informed World
Medical Tourism about the net amount of any prospective invoice issued to a
User.
The Down Payment will be refunded
for good cause in full if: (a) A physician determines that the User is not
eligible for the treatment (the User should provide World Medical Tourism up to
two (2) weeks after cancellation, a physician’s certificate stating the User’s
non-eligibility to treatment); (b) A physician determines that the User is not
eligible for travel (the User should provide World Medical Tourism up to two
(2) weeks after cancellation, a physician’s certificate stating the User’s
non-eligibility to treatment); (c) In case of natural catastrophes such as
earthquakes or wars or (d) In case of death (automatic cancellation).
If the User fails to cancel the
appointment and none of the cancellation for good cause policies applies, World
Medical Tourism will charge a cancellation fee from the respective Down Payment
made by the User. The respective cancellation fee will be displayed at the
checkout page and in the confirmation email.
Cancellation Policy
The following cancellation clauses
should apply, if the User decides to cancel giving no further explanation to
World Medical Tourism:
(i)
The User may cancel the treatment free of charge at the latest 20 days prior to
the appointment.
(ii)
Should the User cancel the treatment up 7 to 14 days prior to the appointment,
a cancellation fee of US $50.00 applies.
(iii)
Should the User cancel the treatment within 7 days prior to the appointment or
should the User not show up at the appointment, a cancellation fee of USD
$100.00 applies.
The User may cancel the treatment
free of charge if:
(i)
A physician determines that the User is not eligible for the treatment (the
User should provide World Medical Tourism up to two (2) weeks after
cancellation, a physician’s certificate stating the User’s non-eligibility to
treatment)
(ii)
A physician determines that the User is not eligible for travel (the User
should provide World Medical Tourism up to two (2) weeks after cancellation a
physician’s certificate stating the User’s non-eligibility to travel)
(iii)
In case of natural catastrophes such as earthquakes or wars; or (iv) In case of
death (automatic cancellation).
The User may reschedule the
treatment free of charge if:
(i)
The User may reschedule the appointment up to three (3) times and up to three
(3) days prior to the appointment.
(ii)
Should the User reschedule the appointment later than three (3) days or should
the User not show up at the appointment, the cancellation fee of $100 USD
applies.
The User may cancel the Additional
Services up to 14 days after the purchase, as long as the Services have not
been rendered by the Provider or the World Medical Tourism or a partner’s team.
When a User wishes to cancel Additional Services provided by a third-party
provider the Terms and Conditions of the third party provider apply.
If the User wishes to review,
cancel or reschedule his or her appointment, the User should revert to the
confirmation email and follow the instructions therein. Notes regarding the cancellation
or rescheduling of an appointment should name the full name of the User, the
respective Provider, the treatment as well as the date and the time of the
treatment and should be submitted by email .
Any User who is a Consumer shall be
entitled to withdraw from the contract in accordance with Section 12.
Rating Systems
Certain types of forums are set-up
on World Medical Tourism’s website enabling the User
(i)
To provide information in order to review the services of Providers and to
exchange experiences and opinions with other users,
(ii)
To evaluate Providers by way of a rating system
(iii)
To give recommendations to World Medical Tourism, other users or Providers
(such forums the “Rating Systems”).
These Rating Systems reflect
personal perceptions, experiences and assessments of the Users. The User has no
right to use or to the flawless functioning of the Rating Systems and World
Medical Tourism may shut down the Rating Systems at any time or interrupt the
service.
The User shall only rate services
of Providers or other third persons that he or she has personally used. The
User is prohibited from making any ratings in a user forum provided by World Medical
Tourism , if they contain untrue facts, are defamatory or if they are not
permitted by law (e.g. because they are of an abusive or disparaging nature).
In the event of a violation of
User’s obligation pursuant to Section 8.2, World Medical Tourism is entitled to
delete the respective ratings and – while taking into account the relevant
User’s legitimate interests – to block the User’s account temporarily or
permanently.
The User agrees to the long-term
storage and publishing of his or her ratings made in the forums, irrespective
of a termination of User’s registration with World Medical Tourism.
User’s Obligations
–
The services are available to individuals who are 18 years or older. The User
is entitled of using World Medical Tourism’s Services on behalf of a third
person below the age of 18, and shall inform MTA of any activity performed on
behalf of the afford-mentioned third person.
–
The User shall only provide true and up to date information to World Medical
Tourism, Providers or other third persons on this website or in connection with
Services rendered by World Medical Tourism.
– In the event of a violation of User’s obligation pursuant to Section 9.2, World Medical Tourism is entitled to delete the respective information and while taking into account the relevant User’s legitimate interests – to block the User’s account temporarily or permanently.
Please refer to User’s obligations
in connection with the Rating Systems.
If a claim is made by a third
person against World Medical Tourism due to a culpable violation of User’s
obligation pursuant, the User is obligated, to indemnify us against third
parties’ claims as well as against costs which may be incurred by us as a
result of an appropriate legal defense (e.g. court and lawyers’ fees). The
right to claim further damage compensation remains unaffected.
Liability of World
Medical Tourism for own services
Other than as expressly set out in
these Terms or additional terms, World Medical Tourism does not make any
promises or quality declarations about the Services rendered by it and does not
grant any guarantees regarding those Services.
We shall only be liable for damages
incurred by You (1) that Our directors, employees or agents have caused by
intent or gross negligence; (2) resulting from death or personal injury caused
by a breach of obligations by Our directors, employees or agents shall also
apply to World Medical Tourism’s legal representatives, affiliates, partners,
or subsidiaries and its employees or any other of World Medical Tourism’s
agents.
World Medical Tourism’s liability
shall be limited to the fees it has charged to you.
Liability limitation
World Medical Tourism accepts no liability for the correctness, completion and up-to-datedness of any information provided by Providers or any other third parties on World Medical Tourism’s website. World Medical Tourism is not obligated to monitor transferred or stored external information or check said information for circumstances that point to unlawful activity.
World Medical Tourism’s website
contains cross-references (so-called links) to websites belonging to third
parties (examples: Providers, travel agencies or certification bodies) over the
content of which World Medical Tourism has no influence. The relevant owner or
operator of the websites alone is responsible for the content of linked sites.
World Medical Tourism does not
assume any liability for this external content. The linked sites were cursorily
checked by World Medical Tourism for possible violations of the law when they
were first linked to; there was no obvious violation of the law of the content
discernible at that time. However, World Medical Tourism does not constantly
check the external content for changes which could form a new basis for a
liability. Nonetheless, World Medical Tourism will remove a link to a third-party-website
if it becomes apparent that the content of the linked website is unlawful and
might result in any liability of World Medical Tourism.
We assumes no responsibility or
liability for any treatment or other services rendered by Medical Care
Providers, or for any malpractice claims and other claims that may arise
directly or indirectly from any such advice, treatment or other services. These
aspects are governed by the terms and conditions of the Recipient’s treatment
contract with the Medical Care Provider.
Data Protection
For the Services provided by World
Medical Tourism, it is necessary to collect, process and use personal data,
which requires the prior consent of the User. Please refer to World Medical
Tourism’s Privacy Policies explaining under which circumstances User’s data are
collected, processed and used when using World Medical Tourism’s Services.
The User may use this website and
the information on it only for the User’s non-commercial, personal purposes.
All content of World Medical
Tourism’s website is protected by copyright and intellectual property rights
and partially originated from third parties. All intellectual property rights
in the website (including text, graphics, software, photographs and other
images, videos, sound, trademarks and logos) are owned either by World Medical
Tourism, the Providers or third parties. When using the Services, the User is
not granted with any licenses of World Medical Tourism’s intellectual property
rights with respect to Services rendered and information provided by World
Medical Tourism. Any utilization not permitted by the copyright law requires
advance written approval from World Medical Tourism.
World Medical Tourism is entitled
to use the information, inquiries and communications example to and with
Providers) provided by the User or contributions made by the User in forums et
cetera for World Medical Tourism’s business provided that this use shall comply
with the applicable data protection regulations.
World Medical Tourism is a free,
confidential, independent resource for patients and industry providers. Our
mission is to provide a central portal where patients, medical tourism providers,
hospitals, clinics, employers, and insurance companies can all find the
information they need. Our site focuses on patients and travel agencies looking
for specific knowledge in the fields of medical tourism, dental tourism,
cosmetics, and health tourism.