Terms and Conditions

 

Welcome to the WORLD MEDICAL TOURISM website . 

Please read these Terms & Conditions carefully before using this Site. We reserve the right, at our sole discretion, to change our Terms & Conditions from time to time. Your continued use of this Site after such changes take effect will be deemed to constitute your acceptance of our new Terms & Conditions.

Additional terms will be available with the relevant Services and those additional terms become part of your agreement with World Medical Tourism if you use those Services.

 

We are Not a Medical Referral Service or Medical Tourism Agency.

WORLD MEDICAL TOURISM, LLC is not a medical referral service and does not endorse, recommend, or approve any travel agency or healthcare provider listed in the Site.  We are not medical professionals and will not discuss or advise any issues relating to medical treatment.  We facilitate contact with, and provide information about doctors outside the US and provide information about their credentials in order for you to make informed decisions.  We do not, however, recommend any preferred or specific doctors for your desired medical treatment.  We encourage and advise you to discuss all medical issues with your medical doctor in the United States, before making a decision on medical treatment outside the United States.   Through our medical tourism affiliates around the world and our in-depth research we provide information about available medical treatment and recuperation and packages to assist you making an informed decision. 

You agree to assume all responsibility in connection with choosing any doctor for your desired procedure. We assume no responsibility or liability for any treatment or other services rendered by any doctor, or for any malpractice claims and other claims that may arise directly or indirectly from any such advice, treatment or other services.

Scope of World Medical Tourism’s Services

World Medical Tourism is a service platform which purpose is the provision of a marketplace for medical service providers including but not limited to hospitals and clinics (“Providers”)

World Medical Tourism provides may provide additional services to the User, which may be at an individual cost, including but not limited to case management, transfers, medical record translation, on-site medical interpreter, remote second opinion, organization of visa, and accommodation of companion.

World Medical Tourism does not refer the User or other patients to specific Providers but only provides information about Providers based on the User’s needs, i.e. time frame of availability, geographic area, medical needs, etc. Thus, the User will not be allocated to any Provider but will instead be provided with a list of Providers (including the name, address, specialization, etc.) of which the User can choose one and book an appointment with.

World Medical Tourism discloses details and information on Providers based on data, either provided by the Providers or collected and curated from online and offline information from a variety of sources. Although World Medical Tourism uses reasonable skill and care in performing the Services it will not verify if, and cannot guarantee that, all information provided is accurate, complete or correct, nor can World Medical Tourism be held responsible for any errors (including manifest and typographical errors), inaccurate, misleading or untrue information provided by the Providers or non-delivery of information by the Providers. The website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level or qualification of any Provider.

World Medical Tourism channels and thereby facilitates the communication between the User and Providers. In particular, World Medical Tourism provides different forms the User may use in order to inquire about the Provider’s medical services. Should the User and the Provider decide to conclude a contract, World Medical Tourism is not involved in the contractual relationship between the User and the Provider and also in no way influences the conclusion or the content of the contract. ‍

World Medical Tourism does not provide medical services itself. The information provided on World Medical Tourism’s website including the information provided by the Providers and other third parties cannot replace a medical consultation or a medical examination and shall not be used to independently decide whether to commence or terminate a medical treatment.

 

Conclusion of Contract

‍The use of World Medical Tourism’s Services requires the User to provide personal contact details in order for World Medical Tourism’s or Providers to be able to assist the User with the medical travel facilitation services. The User will have to (i) provide his or her full name and phone number, email address and (ii) agree to these Terms and (iii) to World Medical Tourism’s privacy policy (“Privacy Policy”).

World Medical Tourism Services are free for the User. The User can, however, solicit additional personal or logistical support or order other additional services for an extra charge. Before ordering a Service for which a charge applies, the exact charge amount will be displayed at the checkout page. The User will be able to review and correct the order data before clicking any button to buy services.”

With the placement of an order, the User does submit a binding offer to World Medical Tourism for the conclusion of a contract concerning the requested Service. The User will then receive an automatic confirmation email regarding the receipt of the electronic order which does not, however, constitute the binding acceptance of the order.

The User may request to remove their submitted personal, specific personal and medical data from World Medical Tourism databases at any time by sending an email to us. In compliance with the Privacy Policies, World Medical Tourism will delete or block the personal data and specific personal data of the User as soon as the User has requested to do so. However, for the purpose of being able to trace and document the history of inquiries of the User or Providers in the event of any legal disputes related to Providers contacted by the User via World Medical Tourism’s platform, World Medical Tourism will keep the first and the last name of the User and his or her email address. World Medical Tourism will not use this data for any other than the aforementioned reason, in particular not for any promotional purposes, after such a request from the User.

Additional Services

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World Medical Tourism also provides Additional Services that the User can purchase in order to streamline their medical trip organization. Each service has a different cost and will be informed by World Medical Tourism once the User selects these services from the Pricing section on the website. World Medical Tourism reserves the right to update the prices for Additional Services at its discretion and will display these prices in the general pricing section of the Additional Services list.

 

The Additional Services may include but are not limited to the following:

• Personal Assistance package.

This service of case facilitation includes:

ü  Full case management with a dedicated Care Team member who will assist the

ü  User with their needs from inquiry to treatment to recovery

ü  24-hour response to the inquiry

ü  Possibility to compare prices through the provision of multiple personalized treatment plans

ü  Priority appointment scheduling

ü  Secure payment due to World Medical Tourism acting as a guarantor for any deposits paid toward the costs of the User’s medical treatment.

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• Transfer

This service includes a car service and chauffeur to connect you to the airport, the hospital, and/or the hotel. The price listed is per trip. For more complex transportation needs, World Medical Tourism also offers discounted package rates which are available upon request.

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• Visa Service

This service covers the provision of an invitation letter, which is often required in order to obtain a medical treatment visa. This fee does not cover any extra charges which will have to be paid directly to the embassy.

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• Translator

This service, paid on hourly basis includes an experienced medical interpreter who will accompany the User at the hospital and support the communication between medical staff and the User. This Service can be booked for minimum two hours. World Medical Tourism offers discounted rates for medical interpretation exceeding 8 hours.

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• Logistical Assistance

          This service provides support with finding and booking travel and accommodation at the destination of treatment. An World Medical Tourism representative will present the user with travel and/or accommodation options with their prices. World Medical Tourism does not provide the travel or accommodation services. The costs of the actual accommodation and/or flights are paid by the traveling User.

 

• All-inclusive service package

which includes flights and accommodation booking. The contents and price of the package will be discussed with the User and all conditions will be provided with booking the package.

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• Remote Second Opinion

World Medical Tourism can organize a review of the User’s medical files by a specialist doctor with the purpose of getting a second opinion regarding the current medical diagnosis of the User. The outcome of a second opinion service is a report written by the selected specialist. World Medical Tourism Remote Second Opinion service includes facilitation of the process of identifying the specialist, the exchange of the medical files and the transfer of the final report to the User.‍

The prices of the Additional Services are listed under the website. Should the User choose to purchase those Additional Services, the following provisions apply: World Medical Tourism will either (a) Purchase the respective Travel Service(s) on behalf of the User directly from the provider of the Travel Services or an intermediary (“Travel Service Provider”); this option requires advance payments by the User to World Medical Tourism which World Medical Tourism will use to pay the Travel Service Provider; or (b) Send the User a link enabling him or her to purchase the respective Travel Service(s) directly from the Travel Service Provider him- or herself at User’s cost.

World Medical Tourism will not provide the respective Travel Services itself but only assists the User in booking the respective Travel Services carried out by the Travel Service Provider. Thus, the respective agreement will only be concluded between the User and the Travel Service Provider and any declarations, queries or claims regarding the Travel Service(s) should be addressed directly towards the Travel Service Provider.

 By making a booking with a Travel Service Provider (either directly or through World Medical Tourism as User’s agent), the User accepts and agrees to the relevant terms and conditions of the Travel Service Provider (inter alia, the Travel Service Provider’s cancellation, and refund policies). Should World Medical Tourism purchase the Travel Service(s) on behalf the User (Section (a)), the terms and conditions of the Travel Service Provider are made available by World Medical Tourism via the Terms & Conditions in the purchase page. Should the User wish to review, adjust or cancel the Travel Service once the booking is made, he or she should revert to World Medical Tourism and follow the instructions from there.

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Payments, Deposits and Down Payments

‍World Medical Tourism processes all payments made through its platform via a third party payment provider.

In order to secure a booking with a Provider or the time of a treating physician, World Medical Tourism may require the User to provide a Credit Card Deposit (“Deposit”) or a Down payment (“Down Payment”), on behalf of the selected Provider. MTA will process the transaction and will hold it for the Provider in a non-interest-bearing trust account.

When making an appointment with one of the Providers, the User may be asked to provide his or her credit card for capturing a Deposit. However, World Medical Tourism will only authorize the third-party payment provider commissioned for the handling of payments to collect the respective amount from the credit card account the User identified in his or her purchase order, if: (a) A cancellation fee payable to World Medical Tourism applies (Section 6) or (b) A deposit is required with regard to the respective treatment (Section 5.4).

Certain treatments or Providers may require a Down Payment to be made by the User. The respective amount and the cancellation policies will be displayed at the checkout page and in the confirmation email.

World Medical Tourism will communicate and charge the respective Down Payment amount to the User and keep the Down Payment in its non-interest-bearing trust account until: (a) Either the User cancels the treatment (Section 6), or (b) The Provider has requested the Down Payment from World Medical Tourism and the Provider has informed World Medical Tourism about the net amount of any prospective invoice issued to a User.

The Down Payment will be refunded for good cause in full if: (a) A physician determines that the User is not eligible for the treatment (the User should provide World Medical Tourism up to two (2) weeks after cancellation, a physician’s certificate stating the User’s non-eligibility to treatment); (b) A physician determines that the User is not eligible for travel (the User should provide World Medical Tourism up to two (2) weeks after cancellation, a physician’s certificate stating the User’s non-eligibility to treatment); (c) In case of natural catastrophes such as earthquakes or wars or (d) In case of death (automatic cancellation).

If the User fails to cancel the appointment and none of the cancellation for good cause policies applies, World Medical Tourism will charge a cancellation fee from the respective Down Payment made by the User. The respective cancellation fee will be displayed at the checkout page and in the confirmation email.

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Cancellation Policy

‍The following cancellation clauses should apply, if the User decides to cancel giving no further explanation to World Medical Tourism:

(i)                 The User may cancel the treatment free of charge at the latest 20 days prior to the appointment.

(ii)               Should the User cancel the treatment up 7 to 14 days prior to the appointment, a cancellation fee of US $50.00 applies.

(iii)             Should the User cancel the treatment within 7 days prior to the appointment or should the User not show up at the appointment, a cancellation fee of USD $100.00 applies.

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The User may cancel the treatment free of charge if:

(i)                 A physician determines that the User is not eligible for the treatment (the User should provide World Medical Tourism up to two (2) weeks after cancellation, a physician’s certificate stating the User’s non-eligibility to treatment)

(ii)               A physician determines that the User is not eligible for travel (the User should provide World Medical Tourism up to two (2) weeks after cancellation a physician’s certificate stating the User’s non-eligibility to travel)

(iii)             In case of natural catastrophes such as earthquakes or wars; or (iv) In case of death (automatic cancellation).

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The User may reschedule the treatment free of charge if:

(i)                 The User may reschedule the appointment up to three (3) times and up to three (3) days prior to the appointment.

(ii)               Should the User reschedule the appointment later than three (3) days or should the User not show up at the appointment, the cancellation fee of $100 USD applies.

The User may cancel the Additional Services up to 14 days after the purchase, as long as the Services have not been rendered by the Provider or the World Medical Tourism or a partner’s team. When a User wishes to cancel Additional Services provided by a third-party provider the Terms and Conditions of the third party provider apply.

If the User wishes to review, cancel or reschedule his or her appointment, the User should revert to the confirmation email and follow the instructions therein. Notes regarding the cancellation or rescheduling of an appointment should name the full name of the User, the respective Provider, the treatment as well as the date and the time of the treatment and should be submitted by email .

Any User who is a Consumer shall be entitled to withdraw from the contract in accordance with Section 12.

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Rating Systems

Certain types of forums are set-up on World Medical Tourism’s website enabling the User 

(i)              To provide information in order to review the services of Providers and to exchange experiences and opinions with other users,

(ii)             To evaluate Providers by way of a rating system

(iii)             To give recommendations to World Medical Tourism, other users or Providers (such forums the “Rating Systems”). 

These Rating Systems reflect personal perceptions, experiences and assessments of the Users. The User has no right to use or to the flawless functioning of the Rating Systems and World Medical Tourism may shut down the Rating Systems at any time or interrupt the service.

The User shall only rate services of Providers or other third persons that he or she has personally used. The User is prohibited from making any ratings in a user forum provided by World Medical Tourism , if they contain untrue facts, are defamatory or if they are not permitted by law (e.g. because they are of an abusive or disparaging nature).

In the event of a violation of User’s obligation pursuant to Section 8.2, World Medical Tourism is entitled to delete the respective ratings and – while taking into account the relevant User’s legitimate interests – to block the User’s account temporarily or permanently.

‍The User agrees to the long-term storage and publishing of his or her ratings made in the forums, irrespective of a termination of User’s registration with World Medical Tourism.

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User’s Obligations

–          The services are available to individuals who are 18 years or older. The User is entitled of using World Medical Tourism’s Services on behalf of a third person below the age of 18, and shall inform MTA of any activity performed on behalf of the afford-mentioned third person.

–          The User shall only provide true and up to date information to World Medical Tourism, Providers or other third persons on this website or in connection with Services rendered by World Medical Tourism.

–          In the event of a violation of User’s obligation pursuant to Section 9.2, World Medical Tourism is entitled to delete the respective information and while taking into account the relevant User’s legitimate interests – to block the User’s account temporarily or permanently.

Please refer to User’s obligations in connection with the Rating Systems.

If a claim is made by a third person against World Medical Tourism due to a culpable violation of User’s obligation pursuant, the User is obligated, to indemnify us against third parties’ claims as well as against costs which may be incurred by us as a result of an appropriate legal defense (e.g. court and lawyers’ fees). The right to claim further damage compensation remains unaffected.

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Liability of World Medical Tourism for own services

Other than as expressly set out in these Terms or additional terms, World Medical Tourism does not make any promises or quality declarations about the Services rendered by it and does not grant any guarantees regarding those Services.

We shall only be liable for damages incurred by You (1) that Our directors, employees or agents have caused by intent or gross negligence; (2) resulting from death or personal injury caused by a breach of obligations by Our directors, employees or agents shall also apply to World Medical Tourism’s legal representatives, affiliates, partners, or subsidiaries and its employees or any other of World Medical Tourism’s agents.

‍World Medical Tourism’s liability shall be limited to the fees it has charged to you.

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Liability limitation

‍World Medical Tourism accepts no liability for the correctness, completion and up-to-datedness of any information provided by Providers or any other third parties on World Medical Tourism’s website. World Medical Tourism is not obligated to monitor transferred or stored external information or check said information for circumstances that point to unlawful activity.

World Medical Tourism’s website contains cross-references (so-called links) to websites belonging to third parties (examples: Providers, travel agencies or certification bodies) over the content of which World Medical Tourism has no influence. The relevant owner or operator of the websites alone is responsible for the content of linked sites.

World Medical Tourism does not assume any liability for this external content. The linked sites were cursorily checked by World Medical Tourism for possible violations of the law when they were first linked to; there was no obvious violation of the law of the content discernible at that time. However, World Medical Tourism does not constantly check the external content for changes which could form a new basis for a liability. Nonetheless, World Medical Tourism will remove a link to a third-party-website if it becomes apparent that the content of the linked website is unlawful and might result in any liability of World Medical Tourism.

‍We assumes no responsibility or liability for any treatment or other services rendered by Medical Care Providers, or for any malpractice claims and other claims that may arise directly or indirectly from any such advice, treatment or other services. These aspects are governed by the terms and conditions of the Recipient’s treatment contract with the Medical Care Provider.

 

Data Protection

For the Services provided by World Medical Tourism, it is necessary to collect, process and use personal data, which requires the prior consent of the User. Please refer to World Medical Tourism’s Privacy Policies explaining under which circumstances User’s data are collected, processed and used when using World Medical Tourism’s Services.

The User may use this website and the information on it only for the User’s non-commercial, personal purposes.

All content of World Medical Tourism’s website is protected by copyright and intellectual property rights and partially originated from third parties. All intellectual property rights in the website (including text, graphics, software, photographs and other images, videos, sound, trademarks and logos) are owned either by World Medical Tourism, the Providers or third parties. When using the Services, the User is not granted with any licenses of World Medical Tourism’s intellectual property rights with respect to Services rendered and information provided by World Medical Tourism. Any utilization not permitted by the copyright law requires advance written approval from World Medical Tourism.

World Medical Tourism is entitled to use the information, inquiries and communications example to and with Providers) provided by the User or contributions made by the User in forums et cetera for World Medical Tourism’s business provided that this use shall comply with the applicable data protection regulations.

World Medical Tourism is a free, confidential, independent resource for patients and industry providers. Our mission is to provide a central portal where patients, medical tourism providers, hospitals, clinics, employers, and insurance companies can all find the information they need. Our site focuses on patients and travel agencies looking for specific knowledge in the fields of medical tourism, dental tourism, cosmetics, and health tourism.